Wednesday, December 16, 2009

New Technology doesn’t deliver the ROI until it is applied in new ways.

To paraphrase the now famous McKinsey report on the “Wal-mart Effect”, “the great economic boost in productivity in the late 20th century didn’t come from the introduction of new and innovative internet or web technologies… it came from their practical application in boring and mundane industries.”  Just ask Wal-mart:  Computers, Networked Communications, Wireless Technology, Bar Code Scanning,  Inventory Control and Accounting Systems had been around for multiple decades before Wal-mart figured out how to perfect their use.  They weren’t the first to employ them.  Sears, JC Penny’s, K-Mart, Macy’s, Montgomery Wards, Service Merchandise, Belk and countless others had all introduced those technologies, many even decades before Wal-mart “figured it out”. 

I believe the telecommunications (specifically the broadband wireless and internet) and banking and finance industries (specifically payments and reputations) are at such a convergent “new way of doing things” tipping point as well.  The card brands (Visa, MasterCard, Discover and American Express) have had nearly 50 years to till the ground and make it fertile for a universal payment device.  Looking at the rapid (dare I say meteoric) expansion of China Union Pay and the emergent alternative brands like PayPal and OboPay, I’d say we’re poised for a payment brand shoot-out.  Visa and MasterCard have enjoyed a significant duopoly for a good 30 years now and their relatively recent change in for-profit status dictates increased competition and differentiation. 

Add to that the banks and their consolidation, they search for value and differentiation and their general “missing the boat” with respect to demography, marketing acumen and reputational integrity, many Millennials are looking at their pre-paid Payroll cards, local Wal-mart Money Center’s or 7-Eleven Holding’s corner market and wondering what’s the point of a bank, when their local mall kiosk, or the phone in their pocket can give them access to remote deposit and check capture, loans and mortgage options (like LendingTree), their credit union, money market account, alternative payment brand (think PayPal) or institutional trading account (like E*trade) and gives them everything they want or need in terms of financial services.

I think we are ready to do IT differently.

Thursday, December 3, 2009

Intuit Payroll, Bernanke in trouble, Hybrid settlement, square, iCarte and NFC logo....

Monday, November 16, 2009

Online moms and savings.com, etc. Using social media to save money in real time...

Friday, November 6, 2009

10.2%? You better believe this is the post-industrial revolution market correction... Most of the jobs that are lost will NOT be back! Creative destruction.

Wednesday, November 4, 2009

Todays unanimous vote to extend unemplyment benefits has an estimated MPC of 1.73! Source: http://www.economy.com

Monday, November 2, 2009

Gotta love Ford (F) giving the Fed the Finger. Having a Billion $ profit in the black and maintaining their autonomy unlike their gov run brethren just ROCKS!!
Does that mean that the Stimuli affected GDP sans savings would be even higher? Let's see what Herr Krugman has to say about that...
R U Xperiencing the Paradox of Thrift? Apparently, in general, *we* R, the US' savings is up 3%? That makes sense since CCI is down and CS is down as well...

Sunday, November 1, 2009

Car lots, mobile home lots, and Halloween supplies... No joy on after Halloween sales, you could hardly pay full price for good things since so many ran short!
Haven't been to a mall in years... But I can see that stocks and inventories are low! Very bizarre...
IdentityGuard, LifeLock, etc. are building awareness of the importance of natural person, household, reputation, identity management and information assurance.

Friday, October 30, 2009

And since "transfers" aren't considered "spending" then liberals and Democrats can't be lying when they say defense and education are our biggest expenditures!
Nobel-prize winning Macroeconomists use the term "transfers" instead of spending to refer to government "speading the wealth" via handouts and social welfare.

Friday, October 16, 2009

Only the very "best" failures lead to intellectua progress. I love t!i
How much would fund or investment reputational ROI transparency affect Marginal Propensity to Save (MPS)? Or even individual funds performances?
Does trust and integrity affect the Marginal Propensity to Consume? (MPC) Would a more transparent and inclusive Prosumer Profile lead to higher net spend?

Technological progress only occurs after new application

I tend to subscribe to Robert Solow and Paul David's observations. Solow from MIT. David's theory and prediction about technological productivity. (p.653)

The Societal Costs of Traffic Congestion

Or, yet another reason to be a fan of Columbus!  When I lived in Atlanta, I and many of my peers were keenly attuned to the time of day, the witching hour, and when you had to get going to beat traffic or have a good podcast, audio book or XM satellite radio access to brave the mind-numbing wilderness that can be much of Atlanta’s traffic.  Ok, having been a consultant, I know mega city traffic.  Newark, NY, LA’s 405, SF, etc. ain’t got nuthin’ on the ATL’s particular flavor of gridlock.

When I as at IBM and actually working in the town I resided in (a rarity, to be sure!), I carpooled with my best friend, Saul, and a good friend, Anthony, for we all had to get from North East Atlanta (Norcross and Duluth in Gwinnett) to central North West Atlanta (Marietta) on the perimeter.  Spending far too many hours stuck in Atlanta traffic gave us many opportunities to bemoan GA Tech engineering (they are supposedly responsible for traffic planning), central planning and what was wrong with the American Dream and why trains had seemingly gone the way of of buggies.

Being environmentally conscientious as we were (that was Saul’s early major at MIT) and being ecologically minded, we were at least philosophically “green” before we knew what that sort of green meant.  Good intentions not-withstanding, we probably were a net negative impact on the environment anyway as we opted for the luxury, height, power, tunes and aggressive driving facilitated by my early SUV Jeep Grand Cherokee vs. Saul’s BMW or Anthony’s Volvo.  Whether it is boats, planes, trains, trucks, scooters or bikes, the societal costs of traffic congestion are huge.  Idle transport, in fact, un-used or under-utilized capacity of manufactured goods or services is incredibly expensive either in actual costs or opportunity costs.

Like so many things in life, such analysis is a bit of a double-edged sword.  We oft spoke (and dreamed) of those lucky enough to land the occasional telecommuting gig.  While helping local commuters spend more quality time at home, it allowed for the globalization and off-shoring of so many so-called “white collar” jobs.  Truly a Macro topic.  New Benefits in one sector, Freidman’s flat-world view proved to be a boon to the telecommunications and technology providers and while placing more hidden costs elsewhere in the economy.

Friday, October 9, 2009

My (more or less) Current Bookshelf

Ok, so, some people are wondering, ok, not really, who am I trying to kid?  Ok, I’d like to brag about the books I’ve actually read on my current bookshelf or playlist.  Seriously, anyone is free to borrow any of them.  To be clear, these are from the last couple of years (2).

Economics” the new one by Nobel Prize winning economic advisor to the anointed one, the $200+ book I HAD to buy for my ECON2105 – Macro Economics class, the “AARA”, “Bad Money”, “The Long Tail”, “The Tipping Point”, “Outliers”, “Wikinomics”, “Freakonomics”, “The Wisdom of Crowds”, “Invisible Engines”, “Paying with Plastic”, “The Wealth of Nations”, “Made to Stick”, “The 10 Faces of Innovation”, “Love is the Killer App”, “Capitalist China”, “International Payments”, “Enterprise Architecture as Strategy”, “The Business Analysts’ Handbook”, “UML for the IT Business Analyst”, “Code Complete 2nd Edition”, “Listening to the Future” (Scenario Planning), “SOA in Practice”, “The World is Flat” and “Hot, Flat and Crowded”, “The Inmates are running the Asylum”, “The Search”, “Ambient Findability”, “1776”, “Benjamin Franklin”, “American Lion” (Andrew Jackson), “John Adams”, Glen Beck’s “Common Sense” and '”Einstein: His Life and Universe”.

The American Recovery and Reinvestment Act (ARRA, aka “The Stimulus”) was a dramatic action designed to quickly stimulate an economic recovery in the United States.  By many reports it was “bulldozed through” without much deliberation, or in some cases, even a thorough reading.

Now having read -- or more correctly with the exception of Freakonomics which I read in 2 days -- having listened to the above books over the last year,  and from the perspective of a new student of economics in general, Macro economics in particular, I’m being awakened to the jarring reality that we really are in big economic trouble.  And while “Rush” (lrushbau, not the band) really generally annoys me with his pompousness and high and mighty attitude, and Hannity tends more toward Rush than he does Beck, I am a sick twisted freak somewhere in between Dennis Miller and Glen Beck.

Monday, October 5, 2009

The Future of R&D - embracing a diverse perspective

Ambassadors of the Future meet the Futurists

We need to identify individuals from multiple continents and countries with differing levels of maturity to better understand the uncertainties and complexities of the future of money.

The American Caucasian white male view of the world will be insufficient to devise a satisfactory strategy to deal with the uncertainties of the future of finance.  Indian, Chinese, Japanese, South African (or African), Middle Eastern, European (both EU and non-EU) viewpoints will be necessary to inform and test hypothesis and strategies and develop likely future planning scenarios.

An on-going structured Research and Development program is not only necessary to develop new products and services, but a corresponding communication and exposition mandate will be critical for companies to continue to be seen as innovative in the marketplace.  By sponsoring labs and expositions, FI R&D can help re-ignite the culture of innovation and help diversify and engage our workforce. 

I must face the fact that I do not live in the Mecca for technologists, although I happen to work and go to school with some VERY bright, VERY innovative thinkers amongst my team members and classmates.  The trick is to engage them and celebrate their “differentness” instead of trying to make them conform to the mold and not rock the boat. 

Innovators by their very nature are non-conformists, always seeking to understand the reasons and rationale behind “why?” and often find themselves wondering “why not?” when others are asking dismissively, “why?” to change.

Analysts, meet the Experts; Consultants, meet the Realists

Industry Analysts, Consulting Boutiques and Independent Researchers could become our greatest marketing machine, if engaged appropriately.  I see no evidence of actively engaging with a wide variety of analysts to poke and prod and disagree with their hypotheses.  Truth be told, most pundits tend toward exaggeration and extremism of their viewpoints or opinions to get more reactions out of their more docile customers.  After all, analysts and consultants are valued for their opinions and reputations are based on their being right or provocative.  So if you can’t be right all the time, at least be provocative, right?

Analysts and Consultants are paid to be biased.  Unlike so-called “reporters” or “journalists” in the larger press and media, we engage analysts and consultants FOR their opinion and knowledge and experience.  If we aren’t vetting them against our experts and realists, they aren’t having any fun or getting any smarter and we aren’t getting the most value from them.  They live for engagement.  If we are too polite and only listen, then we have to pay more to get their attention.  Many consultants and analysts will willingly come onsite and work pro bono if they feel that doing so will make them more marketable to other customers.  And as a technology solution provider, we should be hosting consultants and analysts much more frequently than we do.  We WANT them to know our “secrets” so that they can tell them to everyone else and they will want to do business with us because WE are THAT good.

Friday, October 2, 2009

Buick and GMC remain while Pontiac and Saturn close? Now how's THAT for a WTF? (Why's That, Frank?) Sounds like politics, NOT economics (or even sound mrktng!
A trip to the Burj in Dubai, the Taipei 101 or the Willis Towere in Chicago would probably result in Thomas Malthus rethinking his idea of population density.
The reason Global Mobile will leapfrog developed infrastructure is partly due to the macroeconomic "convergence hypothesis". (P660)
Technological progress is largely driven by research and devlopment. Acquired technologies will have already experienced much of their investment return.
I knew I liked Edison for more than just the lightbulb and phonograph! He also created the first modern R&D lab. A purpose built Menlo Park, NJ in 1875.(P655)

Tuesday, September 29, 2009

China Union Pay and Global Payments big players in Asia

CUP is on the move and positioning itself to be the premiere card brand throughout Asia.  Everywhere I went (Tokyo, Taipei, Singapore, less so, Manila) CUP was advertising with large signs and billboards, making a play for membership and exclusive savings similar to the way American Express or Discover has marketed themselves for years here in the west.  Whereas Amex has been more of an “exclusive” or “luxury” brand and Discover has been “of the people”, CUP seems to be aiming for a mix of both with a “membership has its rewards” play.  Examples of this included many locations (malls, tourist attractions and the airports) claiming additional 10% off if paid for using a CUP card.  Visa was a prevalent brand in terms of acceptance, but CUP and Global Payments was even more so.

Global Payments seems to be an Asian market acquiring leader, or at least a preferred partner of choice in the travel and entertainment segment – Everywhere I went (Tokyo, Taipei, Manila, Singapore) Global Payments was a very visible and very present acquirer.  Especially through their partnership with HSBC, the Global Payments logo was visible on the fronts and backs of many (ok, so, almost ALL!) of my receipts.  A public facing brand was clearly recognizable as I saw it on most of my receipts!

Friday, September 25, 2009

Wednesday, September 16, 2009

Big gaijin in Japan, or not so much…

Here was my perspective from my first ever business meeting in Japan.  Thank goodness for the Interpreter and the patience and contributions of so many helpful and engaged team mates!

I think I learned more from them than they did me, but I hope they got a lot of value out of it.  The consecutive translation was very tough, but we made it, I only hope I didn’t wear out my translator for tomorrow’s class.  It was HARD!

And while at 6’2” I am still a big gaijin, I’m not as big as I would have been say, 20 years ago.  Yes, Asians are still mostly smaller, but I looked into the eyes of quite a few 6’+ Japanese.

Wednesday, September 9, 2009

Monday, September 7, 2009

SEARS: Txt SONYTV1 to 73277 to buy! Krugman Healthcare Blog. Brushes & Beverages! Democratized Labor Day Parties...

Tuesday, September 1, 2009

Investors Business Daily healthcare, Phil Valentine, feedThePig.org, put consumer BACK in charge.... PRICE Transparency is key! The Chinese can, why not us?

Saturday, August 29, 2009

The creditfairy.org. It is sand! Take your pouch and scram!
FDIC advertising worries me. ConsumerEd.org saying a car is a big investment makes the Rich Dad in me sigh.

Friday, August 28, 2009

The Economics of Healthcare

I have a couple of observations based on my newly acquired knowledge of the principles of economics. 

First off, HR3200, much like all of its preceding healthcare related legislation does not seem to lend itself to allow for free market efficiency.  It seems this is an attempt to make some people better off (those who aren’t insured or those that can’t get coverage) while making others worse off (those with insurance or those that pay any kind of taxes).  Before I just intuited this was a bad idea, now I *know why* it is a terrible idea.  It goes against a fundamental economic principle!

A lot of this debate has to do with CHOICE, which without, we have no free market economy.  I thought that was interesting, because for a lot of people, especially with healthcare, we’re dealing with limited choice which I suspect is responsible for much of the problems with the market today.  But more on that later.  Other glaring observations have to do with the way markets work and that for instance, when markets fail, government intervention can help an economy... But can is not will or does.  There is an old saying that “Government begets government”, and deregulation is the only real way to reverse that trend.  More regulations and government for a government induced problem is not necessarily an elegant and certainly not an efficient solution.  What happens when the government intervention fails?  What happens when people’s faith in a currency or a set of policies begins to wane?  How can society's welfare improve in spite of a governments best attempts?

Other areas of potentially beneficial intervention that can not otherwise correct themselves in a free market would have to do more with tort reform, risk mitigation (currently the providers, not the payors, take on the lions’ share of risk) and the lopsided market dynamics imposed by Medicare, Medicaid and social security in the first place.  After all, according to Krugman, my understanding of healthcare now is that it is already a command economy because there IS a central governing body setting lowest common denominator qualities of care and pricing.  That is our federal government through the agencies of Social Security, Medicare and Medicaid.

Ever notice the discrepancies in your “EOB” or “Explanation of Benefits” that looks like a bill, smells like a bill, and eventually gets paid or written off like a bill?  They’re all those things that you get in the mail after visiting the doctor or a clinic or having any sort of procedure done.  Ever notice the difference between the “cost”, what your insurance will pay, what you supposedly owe and what gets written off?  That’s a regulated market trying to provide price transparency (albeit after the fact -- WAY after the fact!)  Too bad that couldn’t be done/known in real-time, up front, with the swipe of your healthcare payments device and settled against your plan, coverage, HSA and FSAs before you decide to get that root canal (or not!).

Another problem with this legislation is that there are PLENTY of missed opportunities.  It is not going to reduce administrative costs.

Ever wondered why in a $2.4 Trillion domestic healthcare market when every thing around us has gotten better, faster and cheaper, why healthcare and the Hippocratic oath seems somehow immune?  Since as long as they been keeping statistics for the last 40 years the administrative overhead costs of healthcare have maintained a steady 17% and has just recently began to INCREASE into the 18-24% range? Haven’t drugs, procedures, knowledge and technology all increased during this timeframe?  What has gone wrong?  Government intervention is this writers hypothesis.  But I’m just a beginning student so I’ll have to defer to the wisdom of the crowd on this one, for the moment.  :-)

If you are covered by private insurance, there is a negotiated rate set by the insurer and provider members of the plan.  This is what you see eventually get applied by your insurer as the EOB numbers change.  What you see get written off is tax-based accounting tactics (some say tomfoolery) to account for the providers and insurers inability to actually let the market reach equilibrium on its own.  Unfortunately, this isn’t a free market negotiated rate as the lower end of the price-elasticity is determined by our lovely federal system of care mandated by the above mentioned agencies.

Tort reform, in the form of limitations of risk for providers and insurers – risk being a disincentive, and ACTUAL choice for consumers/patients, providers and insurers/payors would go a long way toward helping make the system a little more open.  Price, schedule and reputation transparency, as well as outcomes transparency would allow more consumer confidence and trust in finding out about their providers and procedures.

More efficient use of resources (like the way manufacturing runs expensive capital equipment for three shifts instead of just 9–5) and more collaborative care options to maximize access to experts and specialists could ease the burden on general practitioners and constrained resources.

The faint of mind can stop here.  The following is of an academic theoretical nature posed as a provocative discourse for the sake of argument:

And lastly, (here comes a sick-twisted conservative rant for shock factor) if we want to use the heavy not-so-invisible hand of government policy to incent more socially (and fiscal!) responsible behavior, how about a bit of Darwinian taxation of genetically misleading, unnecessary or frivolous procedures?  Like taxing elective surgeries (especially “plastic”), implants, lipo, botox, reductions, non-cancerous removals, sports- or “adventure” related injuries, procedures related to accidents or “enhancements”?  Or adding tariffs (or penal-ties) on socially unacceptable treatments for acts of commission, omission, cruelty or stupidity related to sexual (mis)conduct, illegal activities, substance abuse, addictions, obesity or other such strains on our healthcare system?  I’ll bet THAT would change the demand curve (and eventually the supply curve) for THOSE things!  :-)

What do you think?

6ty Sense from MIT

Ah, the good old days of Free Markets…

It wasn’t long into the Preface of my new Economics book that I got a little worried.  I’m not sure of what to think about “The Economics of a Liberal” as the author of my introduction to Economics.  And since Al Gore won a Nobel Peace Prize, I’m not sure what to think of the whole Nobel Laureate moniker anymore.

ECON2105 was the hardest class I’ve ever taken.  To put that in perspective, I LOVED Physics, Computer Science, etc. and done “ok” in Calculus, etc.  But here’s why it was so hard for me.  I actually had to learn to change my responses on the tests in order to “pass”.  Unlike traditional learning where you genuinely understand and believe the right answers to be true, I had to learn a different “way of thinking” to succeed in this class.  Some might call it lying to oneself, while other’s would call it doing what is necessary to achieve the desired results.  I call it sick.

The Nationalization (or Stateism?) of our banks and heavy manufacturing (automotives like GM and Chrysler) flies in the face of our Market Economy.  I learned from the book that when there is a central authority telling people what to produce and where to ship it, picking winners and losers and incentivizing “desired” outcomes, you are not operating in a free market.  Watching what has happened with GM, cash for clunkers and knowing my history about the former soviet union and long lines and product scarcity (that really did happen, right?), I guess we’re NOT the free market economy that I grew up believing we were.  Oddly enough, I remember my social studies/civics classes in the late 80s being titled, EBFE, which stood for Economics, Business and Free Enterprise.   What happened?

IMHO, the banks have been failing over the last quarter century NOT because of fiscal economic policy, but more so as a post-industrial, free market information aggregator response to the lack of value that the banks are providing to the modern prosumer.  (But more on that later!)

I wonder what my three kids are learning.  I hate to think by the time my daughter is in Highschool (thankfully several years from now) she’ll be learning about how wealth distribution is “Good for Everybody” instead of Smith’s Invisible Hand and the teleological “good of the many”.

I frankly prefer the “unplanned chaos” of a free market economy than the results of any “central planning” committee.  Thank GOD for the invisible hand!  I had always kind of intuited that being “enterprising” was a good thing, and know I know it to be true.  I have even found that I need to re-watch a Beautiful Mind to catch what the protagonist (Russell Crowe) was saying in the beginning at the bar when he’s talking about Smith.  BillG always got that.  Not many liked him (or his means) but I think in the final analysis he will go down in history as a net benevolent societal and economic benefactor.

Wednesday, August 26, 2009

So, when markets fail, government intervention can help an economy.... But what happens when the government fails? How can society's welfare improve in spite?
I specialized at a young age, thus my longer economic track record!
I finally figured out the actual academic "economic" reason I left school the first time! The opportunity cost for me was simply too high! :-)

Monday, August 24, 2009

Bi_cameral representation, 45 czars, the Republic and a Market economy where no central governing body picks where prods are specified to be produced and sold

Friday, August 21, 2009

Latest mobile money research, some new, some old…

Being OCD about research and wanting to always have the latest and greatest info about the Strategy for Winning class, I refreshed my arsenal of factoids relating to the future of electronic money.  Notable net new finds included a bevy of info regarding British Telecom, Deutsche Bank’s deal with Luup, and of course the new deal with Nokia and Obopay for Nokia Money and NTT Docomo’s 10 million user e-wallet.

Wednesday, August 19, 2009

ECON2105 and Aplia – Macro Economics

I’m pretty stoked to begin in earnest this journey of learning specifically about the global economy in a traditional accredited academic manner.  I’ve got a head start having been an entrepreneur, investor, business owner, franchisor, partner, principal and one-pop shop, as well as a “worker”, consultant, cast, team member or employee of literally hundreds of firms worldwide.  That’s something you just can’t get by being an employee of the same company for 35 years.

Now, I’m clearly no investor with a “Capital I” like Rich Dad, but I’ve been in touch with my inner “Poor Dad” and I can say I’m okay with being a poor dad for a little while longer whilst I clean up my act and get these thoughts out of my head and ascribed to some form worthy of notation or inspection by others.

First up, Macroeconomics, a really cool courseware system called Aplia, a world-class book and the head of the department at CSU… what else could an upstart like me ask for?

Monday, August 17, 2009

Automagic expenses, directed payment philanthropy, Upromise on steroids, subscribable identities, T-scores
Automagic expenses, contextual payment driven philanthropy, payment streams, PIVAS, UPromise on steroids

Sunday, August 16, 2009

EPA PerformanceTrack.org, disposable printers and lawnmowers, $3000 Roadside Stimulation

Sunday, August 9, 2009

FDIC advertising? When I'm told not to worry is usually when I have to. Plunge Protection Unit? Markets. Rubles, Reals, Euros, OPEC and the price oil/gas

Friday, August 7, 2009

Anonymity, IdentityGuard, lifeLock, myspace, fb, flickr, evites/upcoming, LinkedIN, gaming, markets, transIT, the Tube, ads, reverse auctions, sniping, shipping
Situational payments, temporal payments, relativity, special theory of exformation, DRM, architectural dominance, small business, payment automation, QuickBooks
Auto taxation, Upromise, logistics, cross-border, airports/terminals, tickets, 2012, prosumer persona, rentals, PKI, ID, EVI, fraud, DM, MDM, semantics, profile
EMV/SmartCards, PCI/HIPAA, SAS-70, HL7, ACCORD, XML, V, MC, AXP, Linden, Points, XBOX, Zune/iPod, LunchMoney, biometrics, auto adjudication, auto substantiation
Multi-sided platforms, aggregators, bureaux, thin files, n00bs, youth, ConsumerReports, Google, reviews, localizability, spatiotemporal, context, time-value, FX
Invisible engines, quintuple convergence, microfinance, payment attribution, adressable money, the Internet *IS* the network, m-pos, acceptance, the Zippies, IT
FinViz, GrameenPhone, OxiCash, Contactless, WinMo, Pre, iPhone, BlackBerry, MNO, Cable, 3G, 2G, i-Mode, Multi-purse, supply chain, b2b, EIPP, ebpp, EFT/ACH, EDI
ING Direct, UNbank, Exformation the verb, Exformation Field theory, PNC, RTGS, ISO, SWIFT, SEPA, EU, ChinMobile, PrePaid, Campus, ecash, wired, registry, stream
Ally Bank, Host Hybrid vs. Client Hybrid, Multi-tennancy, apartments, decoupled debit, virtual wallets, rules, experiences, channels, Angie's list, ebay, Amazon
US Domestic Consumer Credit shrank $10B in June
PSH, UPS, Cloud Computing, Healthcare, Identity Management, Loyalty, Incentives, FuturePayments, Brazil, China, Sony, Nintendo, AutoMagic, Reputations, InfoNox
Twitpay, PayPal Adaptive Payments, Amazon FPS, EC3, PIVAS, Google Checkout, Apple, BT, mint.com, wesabe, web2.0, Microsoft Money, Intuit, FDR & BoA, IBM, FedEx

Tuesday, July 7, 2009

The Self-Destructive Habits of Good Companies…

The Self-Destructive Habits of Good CompaniesThe Self-Destructive Habits of Good Companies – And How to Break Them, by Jagdish Sheth. 

In The Self-Destructive Habits of Good Companies, Dr. Jagdish N. Sheth looks at success in business, through the lens of habit, to provide important insights into how “success courts its own demise.” The book is offered as an answer to the question: “Why do good companies fail?”

According to Dr. Sheth, successful companies often acquire self-destructive habits that eventually undermine their success. Although his research has uncovered an exhaustive list, he found seven, which he believes are crucial to avoid: (1) denial, (2) arrogance, (3) complacency, (4) competency dependence, (5) competitive myopia, (6) territorial impulse, and (7) volume obsession.

Like Stephen R. Covey, in his classic bestseller The 7 Habits of Highly Effective People, this author sees habits as powerful, consistent, and often unconscious patterns that “produce our effectiveness or [in this case] our ineffectiveness.” But, also like Covey, he believes that habits can be broken—learned and unlearned, not with a quick fix, but with a process and a tremendous commitment.

Friday, May 15, 2009

Traits of a good Enterprise Architect…

Ok, so for years now I’ve been an architect, and I’ve run across my share of people whom regardless of their titles I would consider great architects and those that despite their titles I would never consider real architects.  What makes an architect an architect?

I have come up with a handful of clues that I use, but pasted below is an excellent summary that I have come to admire (and edited, as ‘tis my blog!)

Pasted from http://www.enterprise-architecture.info/EA_Certification.htm

 

What personal characteristics, knowledge, and skills are most commonly found in effective enterprise architects? Although not at all intuitive, several traits are even more important than knowledge of enterprise architecture.

 

To select the right people, hiring managers and EA team leaders must understand the most important competencies to seek in enterprise architect candidates. We have observed that the wrong people attempting to apply the right process will still struggle to make it work.  It is critical to spend time engaging the right people for this important function. As META Trends states, by 2008, 40% of enterprise architects will have primary expertise in business strategy or process engineering and may no longer be found within the IT organization. This reflects the rising importance of the enterprise business architecture and the need for a more balanced skill set (beyond technical architecture).

 

Key Characteristics of Enterprise Architects

  • Enthusiastic: A passion for life, work, and EA goes a long way.  Far too many architects are rendered much less effective simply due to a lack of enthusiasm in their communication about EA.

  • Technology-(ag)nostic: Unfortunately, many strong technical people are also quite biased in their views toward vendors/products and tend to “go with what they know.”  Architects must be vendor/product-neutral and maintain an objective perspective.

  • Technology Generalists: It is important to understand enough about the broad range of technologies that an architect can engage in discussion with technical experts and not be swayed by inappropriately biased personal agendas in technical decisions.

  • Well-respected and influential: Architects need the support of senior IT and business managers and the ability to influence them as well as the IT organization at large.  Those that are already well respected and have influence have an advantage.  New hires must establish this credibility early.  It should be noted that influential persons are not always in management positions.

  • Able to represent a constituency: Members of an EA team have a constituency - part of the organization they represent in the process.  Some individuals are too focused on their own agenda to properly represent others. Although it is fine to assertively share an individual opinion, he or she must yield to the position that best represents and serves his or her constituents.

  • Articulate and persuasive: Enterprise architects must spend substantial time communicating and educating.  Therefore, it is important that they have the skills to clearly communicate ideas in a persuasive, compelling manner.

  • Positively persistent: Enterprise architects are strategically inspired change agents.  People tend to resist change (in most areas), and we certainly find this with the behavioral change being introduced by an EA program.  Therefore, it is critical to be persistent in pursuit of positive transformation.

  • Possess a Good Dynamic Intellectual Range: Effective enterprise architects have the rare ability to zoom out and be able to conduct a worthwhile discussion about business strategy with the CEO and, a minute later, be in a technical expert’s office with a zoomed-in mindset discussing technical details without getting lost.

  • Strategic: Strategic ideas are, by definition, those that contribute to defining or fulfilling the transformations described in the business strategy of the enterprise while tactical issues pertain to executing well with operations.  Architects must be strategically driven, while recognizing the need to have balance in the organization with effective, tactical operations.

  • Focused on what is truly best for the organization (limited personal agendas): Although it is human nature to have a personal agenda, the best enterprise architects are leading or participating in an EA process designed to yield whatever will best serve the enterprise (even at the discomfort on one or many along the way).

  • Knowledgeable of the business: It is important to avoid the trap of technology for the sake of technology.  Enterprise architects are leaders and therefore must have a strong interest in and understanding of the business, its strategic direction, dysfunctions, strengths, etc.  It is not good enough to be a superior technologist.

  • Able to facilitate: Enterprise architects are frequently counted on to facilitate content development meetings or lead subcommittees.  In this capacity, effective group facilitation skills are important.

  • Able to negotiate: It is important to seek the win-win positions/solutions on issues as architecture content is developed.  There are difficult decisions to be made.  Emotion can get in the way.  Effective negotiation skills are invaluable for peacefully resolving these situations with powerful decisions to benefit the organization.

  • Focused on the long term: The idea is to take a series of short-term steps that not only deliver near-term value, but also contribute toward achieving a longer-term vision for the enterprise.  This demands focus on identifying and driving toward that longer-term goal.

  • Able to effectively use the whiteboard: Architects are visual people and tend to feel compelled to draw diagrams in their communication.  Some people even like to use this reality in interview techniques.

  • Able to lead: Taking the initiative to persuade, inspire, motivate, and influence others, plus the ability to make quality decisions with a high level of stakeholder buy-in.

  • A Learner - Able to be taught: It should be noted that a strong understanding of EA is not on this list.  This is not an oversight.  We have learned that if a person possesses all or most of the aforementioned traits, and he or she is “teachable,” then he or she can learn EA best practices quickly and rapidly become effective.

Bottom Line: Managers/executives must focus on seeking the right mix of knowledge/skills in filling enterprise architecture full-time or part-time roles. Most of these key characteristics are non-technical.

 

Business Impact: When the right people are selected to fill enterprise architecture roles, the time to business value from enterprise architecture is improved and much more likely sustained.

 

The only thing missing is “Must Like Legos”, what do you think?

Tuesday, April 7, 2009

In search of knowledge, finding exabytes of opportunity…

Exformation Field – the subset of data generally thought to be explicitly discarded.

Exformation as a verb – the act of transforming industries by purposely expanding the venn diagram of information to include previously discarded data and meta-data also known as exformation.

Tor Nørretranders

The New Mobile Money Manifesto

Here’s what I’m thinking about for my new on-going thesis and dissertation for computer science, informatics and economics.

The Networked Economy - Metcalfe’s Law

The Economics of Networking

The Action behind the Transaction

The MetaData behind the Data

The Value of the Insight & Context vs. the act of Processing

The Democratization of the Tools of Finance

Financing the Tools of Democratization

Free Enterprise Unleashed

Modern Social Networking: More than "just friends" (FOAF and beyond)

Modern Money: Payment Acceptance & Remittance

Money is and always has been a "killer app" (more likely, the best "peacful app")

Payment is just half of the Equation.

Acceptance is key.

Modern Mobility: Wireless & The Anywhere Prosumer

Mobile Trends

Prosumerism Today

Mobile Freedom

Modern Identity: Quintuple Convergence

EVI, PHR and InfoCards, Oh My!

Modern Incentives: Inverting Loyalty & Rewards

These aren’t your daddy’s Airline Miles or Hotel Points.

The Traditional Loyalty Paradigm

Affinity vs. Loyalty:  Your Reputation with Me vs. My Reputation with You.

Modern Reputation: Radicalizing Transparency

Free Enterprise, Free Information and the Freedom to Choose with whom to do business.

Addressable Funds and Payment Attribution

IP6, Externally addressable subaccounts and micropayments for the masses.

Information Theory - The Data Value Hierarchy

Data, Exformation/Information, Knowledge/Context, Wisdom/Insight

Transactional Data: Our I/O Problem

Information & Exformation

Exformation as Noun (Non-captured Data)

Exformation as Verb (in detail later)

Context & Knowledge

Wisdom & Insight

High-fidelity Exformation Fields

Payment tone: Value Exchange Criteria

Incentive Insight: Multi-party Loyalty

Purchase intent: Leveraging Search to Purchase

Reputational Awareness: Prosumer Profiles

Brokered Identity, Trust & Integrity

Anonymity, Demography and Loyalty Redefined

FOAF: Social Banking

Shared Cash Flow Management (CFM)

Shared Risk & Reward, Combinational Agoric Budgeting

Subscribable Personas

Never "lose" a customer again!

Extreme KYC

OfferTree: When goods and services companies compete, you win!

Exformation as Verb: The Exformation of Industry

Exformation Example #1: Healthcare, Providers, Pharma, Networks & Insurers

Exformation Example #2: Customer Value Management (CVM=CRM+Loyalty+Reputation+Transparency)

Exformation Example #3: Future Bank - Yes, there is still a need!

Exformation Example #4: Future Commerce - Globalization Realized

Exformation Example #5: Campus Collaboration - The Future of Education

Exformation Example #6: A smaller, gentler, little brother - Government as Required

Friday, April 3, 2009

Upon being a Methodology Exponent…

‘Tis a funny thing, being cursed with Methodology Knowledge, Experience and Passion.  As my favorite methodology joke goes: (Ok, so how many methodology jokes do YOU know?)

“Do you know the difference between a methodologist and a terrorist?”

“You can negotiate with a terrorist.”

At IBM, I was what was known as a Methodology Exponent.  This means that I helped create, vett and consolidate our disparate methodologies into what eventually transformed from what was loving known as the Worldwide Integrated Solution Development and Delivery Methodologies (WISDDM, pronounced Wisdom) into the Global Services Method (GSM)

Friday, March 20, 2009

Exformation

If you haven't already seen the viral web video presentation called "Shift_Happens", you might not agree with the statement, "We live in Exponential^Times" but consider this fact:

It is estimated that 1.5 exabytes (1.5 x 10^18) of unique new information will be generated worldwide this year.

...And that's just the INformation!

The world is full of data that is often never processed, stored or captured.  Tor Nørretranders began using the term in 1997.  In the domain of data, the universe of all possible data includes that which is captured, stored or processed as INformation.  Everything else would be the EXformation.

I propose a verb version of the word as in, the exformation of industries, meaning transforming more of the universe of data for a given industry into information.  I believe this is a crucial capability necessary to manifest real-time transparent reputations in the new world economy.

There are many companies in the business of processing payment information.  Sure, my company actually moved over US $2.5 Trillion in 2008, at roughly $ 77k per second by processing over 20 Billion transactions.  That’s impressive, but consider this…

90% of the people who physically change residences move with OUT reporting a change of address are past due or delinquent on their accounts.

Eric Schmidt, CEO of Google, looks to Google's future as "targeted personalization" and he posits, "Why not deliver products to the end customer directly?"

Self-service and more personalized services seemingly require more "knowledge" of the customer.

We have been tremendous beneficiaries of both Moore’s and Metcalfe's Laws, but are our personal lives really that much better?

Monday, March 16, 2009

Ok, I give, let's collaborate...


I've been advocating for some time now about the need for folks to be able to collaboratively contribute and sharpen the intellectual sword as it were with blogs, even if only as a draft development means of production.  Well, here we are.  And not being aware of anything else similar, this is it.  This is where we can rant and rave and otherwise pontificate and I can ease some of my manic tendencies, OCD, ADHD and futuristic technology latency frustrations through the miracle therapy of blogging.  Welcome to the blogosquare.  Not yet quite a sphere in that it is very rough around the edges and not exactly as perfectly "mashable" as those round things out there in the wild...  Here I will blog on mt thesis, new products, services, technologies, competition, education, current business or government initiatives and anything else that makes sense to be here...
Frankly, (har) I could use y'alls help.  I don't need to be the author of all of these ideas, I don't need to create or write everything and I don't need to take all of the credit, but I do want to start to flesh out these ideas and start to push the envelope a bit more in earnest...
Here's where my head is at today, Monday, March 16th, 2009:
  1. A Next Generation Vision of the future of payments
  2. The Exformation of Industries: Select Business Examples (Healthcare, Banking, Loyalty, Entertainment & Travel)
  3. Global Payments - Perfecting a Universal Processing Solution
  4. Unified & Self-Directed Communications, Universal Alerts & Notifications
  5. Seamless User Experiences – Introduction to U/X
  6. Searchable & Self-Managed Enterprise Channel & Integration
  7. Componentized Business Services & Common Data Model
  8. Open Standards & Global Thought Leadership
  9. Process Optimization & Workflow Automation
  10. Contactless Tipping Points... We really are ready for contactless in the States
  11. Connectivity Autonomics & Proactive Monitoring
  12. Customer Centricity & Prosumer/Producer Profiles & Real-time Reputation Transparency
  13. New Commercial Services including Automagic Expenses
  14. 9-D Security & The Quintuple Convergence of Global Identities
  15. Mobile Acquiring - Retail MPOS ain't what they used to be...
  16. Mobile Context & Pervasive Awareness
  17. Payments as a Service - Introducing "PaymentTone"
  18. Addressable Funds (Smart, Routable, Private, Ffinancial Instruments)
  19. Flexible Account Aggregation (Dynamic, Decoupled, Advanced Hybrid Wallets)
  20. The Foundation for the Future of Commerce and International Business in the Cloud
Anything else anyone want to work on?

Friday, February 6, 2009

Credential Vaulting, Trust and Integrity are key for frictionless Commerce

Just a quick primer, Credential Vaulting in its simplest terms is storing your private authentication information, you know -- the something you know, something you have, something you share bit, right?  Well, storing that with someone you trust is credential vaulting.  And I really don’t know if I trust the guy from Mint.com so much, but I do trust Wachovia, Fidelity, PayPal, etcetera, after all, I already have relationships with them, and I kinda HAVE to trust them because they kinda had to trust me to give me the money and accounts that they did.  Whether or not they should, well, that’s a different story, and that’s part of the digital persona and portable prosumer profile I’ll blog about later…

Anyway, for each of my financial relationships I have an account user name and password that I use to sign in to them on-line.  I’ve been doing this as I’m sure you have for quite some time now.  Like since my early adoption of electronic BillPay back in the 90s when I first attempted to realize a “cash-less” Frank.  As good as it was, Sears’ Prodigy and BillPay USA weren’t all that.  But they did MOSTLY worked, and once you figured out the latencies of mail-enabled physical check payments it seemed to work okay... Even in ’91!

Ok, so, what’s his name at Mint.com realized that a big problem with most 2nd or 3rd party offerings for financial services is the whole trust and integrity thing and stealing from the playbook of FaceBook he realized he didn’t actually NEED your Personally Identifiable or Controlled PCI or HIPAA information to do what he needed.  And since he didn’t want to wait for the banks to come up with simple solutions that were elegant and infinitely more attractive and usable than what was out in the marketplace by proprietary software producers like Microsoft and Intuit with their Money and Quicken products, he took matters into his own hands and created the future he wanted.

Followers